A Pretty Nice Review...

We're always interested in what you have to say about our products.

When you love them, we're over the  moon. When you don't, we're disappointed, but know it's a chance for us to make our company and products better.

Of course helping customers is always a team effort, but sometimes one particular person really makes a difference. Thanks, Alison for making a difference for this customer.

5.0 out of 5 stars
The Gilden Tree Foot Scrubber is easy to use and it works well.
Reviewed in the United States on April 5, 2024

At my annual physical I told my doctor that my feet hurt all the time no matter if I was standing, walking or laying down. I always have to keep two insoles in each shoe to cushion my feet. I cannot walk barefooted (or even if I’m wearing thick athletic socks). I always have to put my shoes on even for overnight bathroom visits.

As my doctor examined my feet he pointed out the many calluses on each foot. He said that I needed “to take care of these calluses.” I asked him how would I do that? He said, “Go to Amazon, type in Gilden Tree Foot Scrubber and order one. After you take a shower your feet will be sufficiently wet to use the Foot Scrubber. Be sure to follow the instructions enclosed with your order. You’ll be tempted to try to completely remove a callus in one sitting but don’t do that! Just scrub off the layers that are moist, then stop and apply your favorite lotion to both feet. You must be patient and just take off a few layers at a time. Repeat this process until every callus is removed. Once success is achieved continue with regular maintenance.”

My wife placed the order that same day and it arrived within a week. Following my doctor’s advice I started trimming my calluses. After each use I would clean and disinfect the Foot Scrubber. However, I couldn’t remove all of the imbedded scrapings after my last use so I went to the Gilden Tree website to seek help.

Their posted solution is to clean it in the dishwasher. I put the Foot Scrubber on the third (the top) shelf which is just a horizontal flat surface to wash thin items. The next morning when I opened the dishwasher and pulled out the top shelf the Foot Scrubber was in two pieces. It had broken off at the neck between the fourth and fifth “ring”, so I called Gilden Tree.

I spoke with Alison, who couldn’t have been more helpful and understanding. She helped me look up the order number on the Amazon website to confirm the purchase. (BTW, why don’t online companies send a receipt with each order you make?) Alison verified the information that she needed and is sending me a new replacement Foot Scrubber at no charge, even including the shipping!

Alison could not have treated me any better. Her enormous kindness is the perfect example of how to deal with a customer’s problem!!

I hope that every retailer in the world reads this account and adopts Alison’s technique because it is exactly what today’s consumers expect but very seldom receive!! (Why don’t you email this review to the Customer Service Department at each and every company that you do business with?)

I highly recommend doing business with Gilden Tree, which has many other items available for purchase.

Thank you, Gilden Tree! Thank you, Alison!! 

Mike Keen
Carmel, Indiana USA