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Foot Scrubber Counterfeit Product - February 2025

Counterfeit Seller: Hash and Sally

Seller's Page: https://www.amazon.com/sp?ie=UTF8&seller=A1FP7IMMU7ZAC0&isAmazonFulfilled=0&asin=B00007E30K&ref_=olp_merch_name_1 

Counterfeit ASIN: unknown

Our Amazon listing is: https://www.amazon.com/dp/B00007E30K

Test Order ID: 112-0996091-5807405

Date Violation Reported: 2/4/2025

Complaint ID: 17129034241

The seller has made a faulty counterfeit product and is selling it under our product detail page. You can see the seller listed here:

The counterfeit product is not up to the quality and standards that our product listing displays and what the customer expects to receive. 

We know that this is a counterfeit product because of the test order we placed. You can see the comparison of our product to the counterfeit product below.

We'd like to request that this seller's listing be removed from our product detail page to ensure customers no longer receive a faulty counterfeit product.

2/4/2025: Heard back from Amazon:

Thank you for submitting your notice of infringement. We cannot take action on your report for the ASINs that were submitted for the reasons listed. The test buy you have provided is invalid because you submitted your complaint before the order was delivered. Please submit a new complaint once you have received the order and confirmed that the items are infringing. 

Escalated the violation with the following details: 

We received the following response from our submitted complaint: Thank you for submitting your notice of infringement. We cannot take action on your report for the ASINs that were submitted for the reasons listed. The test buy you have provided is invalid because you submitted your complaint before the order was delivered. Please submit a new complaint once you have received the order and confirmed that the items are infringing. Attached is a screenshot confirming that the test order 112-0996091-5807405 was delivered yesterday on 2/3/2025. We'd like to request you review the complaint 17129034241 submission.

ASIN(s) of the product(s) and Marketplace.

Please include all impacted ASINs for the same listing issue, separated by commas.: n/a Product title:

Pumice Stone for Feet Lasts 5+ Years Foot Exfoliator Scrubber Callus Remover Made of Natural Terra-Cotta

Seller name(s): Hash and Sally

Prior infringement complaint ID or case ID (required): 17129034241

2/5/2025: Amazon responded and approved violation and removed seller from our listing.

2/5/2025: Received below email from seller (email address: rabyaawais@icloud.com). Not responding. 

Dear Laura ,

I hope this message finds you well.

I recently received a notification regarding a violation on Amazon related to a listing under your brand name. I sincerely apologize for this mistake. When creating the listing, I intended to sell a generic product and did not realize that the listing was using your brand name. This was completely unintentional, and I deeply regret any inconvenience this may have caused.

To rectify this, I have already taken steps to remove my listing and will ensure that I do not use your brand name or ASIN in any future listings. I truly respect your brand’s integrity and will be more diligent moving forward to avoid any similar issues.

If possible, I would greatly appreciate it if you could consider retracting the violation request with Amazon. I assure you that this was an honest mistake, and I am committed to complying fully with Amazons policies and your brand rights.

Again, I sincerely apologize for any trouble caused. Please let me know if there is anything else I can do to resolve this matter.

Best regards,

Rabya Awais

Hash & Sally inc.